Reference

Terms & Conditions that protect your account

When you open an account with bandot88, you're entering into a clear agreement about how deposits work, how we handle your data and what happens if a dispute…

Clear account rulesPayment and withdrawal termsYour privacy and data rights
bandot88 Terms & Conditions that protect your account
GET HELP WITH TERMS

How to contact us about the terms

We keep our support team available so you can ask questions about any part of these terms—whether it's about account closure, deposit holds or the withdrawal verification process. Your questions matter, and we answer them in the channel that works best for you.

Team online

Live chat

Open the chat box in the lobby between 07:00–23:00 Indonesia time, seven days a week. Our team answers term questions, account status and withdrawal queries in real time.

Email support

Send your question to our support address and expect a reply within 24 hours. Use email for detailed term clarifications or formal account requests like permanent closure.

Help centre

Browse our FAQ section for answers to common term questions—how long withdrawals take, what happens if you deposit from an unregistered card, and how we protect your account.

ACCOUNT SECURITY & RIGHTS

How we protect your account and data

Your account security and data privacy are built into our terms. We encrypt all deposits and withdrawals, verify your identity before first payout, and keep your payment details separate from your game…

Data encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your card details are never stored in our game servers—only your payment method name appears in your withdrawal history.

Identity verification

Before your first withdrawal, we verify your name and date of birth against your deposit method. This protects both your account and prevents fraud on the banking side.

Account closure

You can close your account at any time via the settings menu. Any balance remaining is paid to your original deposit method within five business days, and your login is deactivated immediately.

Cookie policy

We use cookies to keep you logged in across visits, remember your language and game preferences, and detect unusual login activity. You can manage cookie settings in your browser.

Data retention

We keep account records for seven years to comply with Indonesian financial regulations. You can request deletion of personal data where local law permits, subject to legal hold requirements.

Request changes

Contact support to update your registered name, phone number or address. Changes to payment methods require re-verification before your next withdrawal.

Your questions about our terms answered

Players in Surabaya, Bandung and across Indonesia ask us the same questions about account rules, payment holds and what happens if there's a dispute. We've collected the most common ones here—if your question isn't answered, head to live chat and we'll walk you through it.

We flag deposits from unregistered cards at verification time. You'll need to provide proof of authorization from the card holder—a bank statement or letter. If we can't verify it, the deposit is returned to the source after seven days.

No. Our terms require all withdrawals to go back to the original deposit method—whether it was DANA, OVO, GoPay or QRIS. This protects your account from unauthorized transfers and matches banking compliance rules.

We process withdrawals within two business hours during lobby operating times. The payment method then clears it to your wallet—DANA, OVO, GoPay and QRIS usually show the funds within one to five minutes after that.

No. When you close your account, your full balance—played and unplayed—is paid out to your original deposit method within five business days. Your account is deactivated immediately, but your funds are protected.

Double charges are rare because the payment system detects them, but if it happens, contact support with your transaction ID within 48 hours. We investigate with the payment provider and refund the duplicate within five business days.

No. Our terms require each account to be personal and used only by the registered holder. Shared accounts risk suspension. Each family member should open their own account to play separately.

The complete terms are in a downloadable PDF in the settings menu under 'Legal'. You can also request a printed copy from our support team via email, and we'll send it within two business days.